Return Policy – Sumitra Art Collection

At Sumitra Art Collection, every creation is crafted with care, devotion, and respect for tradition. Our commitment to quality is reflected not only in our products but also in our return policy, which is designed to be transparent, fair, and customer-centric. This return policy explains the terms, conditions, eligibility, and process related to returns, replacements, and refunds for products purchased from Sumitra Art Collection.

By placing an order with us, you agree to the terms outlined in this return policy. We encourage you to read this page carefully before making a purchase.

Understanding Our Return Policy

This return policy applies to all purchases made directly through the official Sumitra Art Collection website and authorised sales channels. Since our products are handcrafted and hand-painted, minor variations in colour, texture, or finish are natural and are not considered defects under this return policy.

Each idol and decorative piece is carefully inspected before dispatch. However, if you face any genuine issues, this return policy ensures a structured resolution.

Eligibility for Return Under This Return Policy

You may request a return or replacement under this return policy only if one or more of the following conditions are met:

• The product received is damaged during transit

• The product received is incorrect or different from the order placed

• The product has a manufacturing defect

To qualify under this return policy, the request must be raised within 48 hours of delivery. Requests made after this period may not be accepted.

Items Not Eligible Under Return Policy

The following items are not eligible for return under this return policy:

• Custom-made or personalised idols

• Hand-painted products with minor colour variations

• Products damaged due to mishandling after delivery

• Items returned without original packaging

• Products used, installed, or altered

Because each idol is handcrafted, slight differences are part of its authenticity and are not grounds for return under this return policy.

Condition of Returned Products

As per this return policy, items must be returned in:

• Original packaging

• Unused and uninstalled condition

• With all accessories, tags, and protective materials intact

Any item that fails to meet these conditions may be rejected under this return policy.

Return Request Process

To initiate a return under this return policy, follow these steps:

1. Contact our support team within 48 hours of delivery

2. Share clear images or videos showing the issue

3. Mention your order ID and registered contact details

4. Await confirmation from our quality team

Once approved, our team will guide you through the return process as outlined in this return policy.

Damage During Transit – Return Policy Coverage

We take extensive care in packaging, but in rare cases, transit damage may occur. This return policy covers transit-related damages provided:

• An unboxing video is available

• Damage is reported within 48 hours

• Packaging condition is documented

Without proof, claims may not be approved under this return policy.

Replacement Policy

Under this return policy, approved cases may be eligible for replacement instead of a refund. Replacement depends on:

• Product availability

• Nature of the issue

• Customer preference

Replacement items are dispatched only after the original item is received and inspected as per this return policy.

Refund Policy (Part of Return Policy)

Refunds are processed only when replacement is not feasible under this return policy. Refunds are issued to the original payment method and may take 7–10 working days after approval.

Please note that shipping charges are non-refundable under this return policy, unless the error occurred from our side.

Packaging Responsibility Under Return Policy

Customers must ensure secure packaging while returning items under this return policy. Any damage caused due to improper packaging during return transit may void eligibility under this return policy.

Custom Orders and Return Policy

Custom orders are created specifically for individual customers. Hence, this return policy does not allow returns or refunds for:

• Size-customised idols

• Colour-specific paint requests

• Special finish or detailing requests

Once production begins, custom orders cannot be cancelled under this return policy.

Cancellations Before Dispatch

Order cancellations are allowed only before dispatch under this return policy. Once dispatched, cancellations fall under return conditions mentioned in this return policy.

Quality Assurance & Return Policy Commitment

Each product undergoes a multi-step quality check before dispatch. This return policy exists as a safeguard, not as an expectation of defects. Our goal is long-term satisfaction and trust.

Customer Responsibility

Customers are requested to:

• Review product descriptions carefully

• Check size and dimensions before ordering

• Understand material characteristics

Misunderstandings related to expectations during purchase do not qualify for return under this return policy.

Legal Compliance

This return policy complies with applicable Indian consumer protection laws. Any disputes will be subject to jurisdiction as per applicable local laws.

Policy Updates

Sumitra Art Collection reserves the right to update this return policy without prior notice. Changes will be reflected on this page, and continued use of the website implies acceptance of the updated return policy.

Contact Information for Return Policy Queries

For any questions related to this return policy, please contact our customer support through the official contact details available on our website. or can reach us on Whatsapp +917982074150

Final Note

This return policy is designed to balance fairness with the realities of handcrafted art. We value your trust and strive to deliver products that meet both aesthetic and devotional expectations.